Commendations & Complaints

Commendations

There is no greater form of recognition for a Paulding County E-911 Employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Paulding County E-911 Center's performance and community relations, the Paulding County E-911 Center:

• Encourages citizen recommendation for improvements in our service delivery
• Welcomes the commendations of agency personnel who admirably perform their duties
• Encourages commendations and/or questions about the Center's performance or actions of its members and employees.

Commendations can consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the Communication Officers name(s) and/or employee number. In all cases, especially letters of appreciation, the employee and his or her supervisor and the 911 Director are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

Procedures for Submitting a Commendation

If you wish to commend a 911 Center employee you may register your commendation in one of the following ways:

1. At any time you may contact the Paulding County E-911 Center at 770-445-2117, ext. 1. Request to speak with the Communications Supervisor and he/she will take the appropriate action.
2. You may contact the Paulding County E-911 Administrative Offices at 770-443-7629 or by email.
3. If you choose you may also make your commendation in writing and forward it to:
   Paulding County 911
   1389 Industrial Boulevard N
   Dallas, Ga. 30132
   ATTN: Operations Section Manager

Office Hours

Monday - Friday 8 a.m. to 5 p.m.
Closed Noon until 1 p.m. for lunch.

Complaints

Procedures for Submitting a Complaint

If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, the telephone number you called from and the employee number of the Communications Officer involved.)

1. At any time you may contact the Paulding County E-911 Center at 770-445-2117, ext. 1. Request to speak with a Communications Supervisor and he/she will take the appropriate action.
2. You may contact Deputy Director Christina Kelly at 770-443-7629 or email.
3. If you choose you may make your complaint in writing by signed letter or by downloading and completing our complaint form (PDF) and forward it to:
   Paulding County 911
   1389 Industrial Boulevard N
   Dallas, Ga. 30143
   ATTN: Operations Section Manager

You will be notified by a member of administration once your complaint is received and then again when the complaint has undergone the proper investigation letting you know the results of the investigative process. Results of a complaint investigation will only be released to the person who files the complaint.

All formal complaints are required to be made in writing (This includes email).

Office Hours

Monday - Friday 8 a.m. to 5 p.m.
Closed Noon until 1 p.m. for lunch