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1. What are the surcharges in Paulding County?

Home telephone providers, VoIP telephone providers, and wireless telephone providers assess a surcharge of $1.50 per month per subscriber line to help fund the 9-1-1 system in Paulding County.

These funds are collected by your provider and submitted to Paulding County on a quarterly basis. These funds may only be used for salaries, buildings, maintenance, and upkeep on the 9-1-1 system.

2. How does 9-1-1 work?

Your telephone number has a unique identifier number assigned to it. That number is what is known as an Automatic Number Identification (ANI). The telephone service provider associates this number (ANI) with another number, called an Automatic Location Identification (ALI), that is the location that the company believes is the physical location of the your telephone / account.

For wireline E9-1-1 the ALI that is usually associated with your ANI is your home address (or business address if it’s a business line). When you call 9-1-1 our equipment reads your ANI and queries our service provider’s database (in two different locations in other parts of the country) to get your associated ALI- which in turn provides us with your location.

For other types of telephone service (wireless, PBX, VoIP, etc.) it does not quite work the same way, but should usually work in a similar manner.

3. How may I request information regarding a 9-1-1 Call?

You may request information regarding a 9-1-1 call by visiting Request for 911 Call Information

4. Why can’t I have my alarm call you?

It is against the law for an automated alarm system to dial 9-1-1. In such instances we disconnect from the call, report the instance for investigation and request the telephone service provider to disconnect service or access to the E9-1-1 Network. Similarly, we cannot accept such calls on our non-emergency lines. The devices can malfunction and tie up our lines through repeated calling. We also have no way of verifying the validity of an alarm, relay potentially important safety information to responding emergency personnel, or get in contact with anyone if a responding emergency personnel require a key holder to make entry. You can subscribe to an alarm monitoring service to monitor your alarm for you and they will call to report the alarm. You can also have your alarm call you, a friend or relative at another number and you or they, in turn, can call us on a non-emergency line to report the alarm.

5. How do PBX systems work with 911?

If your employer uses a PBX or similar multiple handset system we may or may not get the actual location of the handset you are using when you call. In many instances, unless your employer or their service provider uses special CAMA trunks or software for alias ALI assignments, we get the main address (billing address) of the business. If you are at a satellite location, branch or remote office be sure to know your address to relate to the call taker if you call 9-1-1.