Christine Santonil
Customer Service Manager
1723 Bill Carruth Pkwy
Hiram, GA 30141
770-222-6868
770-222-6867
christine.santonil@paulding.gov
pcwater@paulding.gov

Hours of Operation

8:00am - 4:45pm

 Monday through Friday

CURRENT OUTDOOR WATER USE SCHEDULE

Due to significant rainfall and an improved water supply, the Georgia Environmental Protection Division (EPD) has issued a non-drought schedule for outdoor water use effective June 10, 2009.  Outdoor water use is allowed three days a week on assigned days using odd and even-numbered addresses. Odd-numbered addresses can water on Tuesdays, Thursdays and Sundays. Even-numbered and unnumbered addresses are allowed to water on Mondays, Wednesdays and Saturdays. Water use may occur at any time of the day on the assigned days; however landscape watering is discouraged between 10 a.m. and 4 p.m. because of its limited effectiveness.

    Press Release

Online Billpay is available! Please click here for more information.

The Paulding County Water System is comprised of several divisions. They are as follows: Water & Sewer, Storm Water, Solid Waste and Recycling.

As a public utility, it is our intent to provide our customers with quality and reliable service. We would like to provide you with information that you will need when applying for water and/or sewer service.

• You can either apply for service in person or an application can be downloaded, then faxed to the office along with a copy of a valid photo ID.  Fax Number (770) 222-6867. 
• If you fax your application to the office, you must call the office to give us your credit card number (Visa or Mastercard) in order for us to process your application.
• There is a $50.00 deposit for water service, a $100.00 deposit for water and sewer service, and a $25.00 non-refundable application fee that must be paid prior to us setting up your new account.
• We will need to know the subdivision and lot number where you are requesting service.  If it is a previously owned home, we will need to know the previous owner's name. 
• If you are renting the property, we will need a current lease showing the tenants names and effective start date.
• Please allow two (2) working days for connection of your service.  If you require same day service there will be an additional $75.00 charge.
• Water and Sewer Application

For general questions, please call us direct.

 
The street light program is managed by Paulding County's Utility Services Division. The water system bills for street light service on behalf of Paulding County and in conjunction with the local power providers. Payment of this service is subject to the same terms and penalties as that established for water and sewer service. If you have questions regarding street light service, please call Tim Cole, Utility Services Coordinator, at 770-445-4759. If you would like to report a problem with a streetlight, please call your local power company.

Making Your Payments    

Payments may now be made online! Please click here for more information and access to the online billpay system.

Payments may be mailed to PO Box 2058, Hiram, GA 30141. You may also make payments at our office located at 1723 Bill Carruth Parkway, Hiram, Georgia  30141, where customer service representatives are available to take your payment at the inside window or at the drop box located at the drive-thru. When the office is closed, you may also drop your payment in our night deposit box conveniently located at the drive through window; Paulding County Water System is not responsible for cash deposited in this manner.

Please return the right side of your bill with your check or money order. Write your account number on the check or money order to ensure it is credited to the proper account. Automated Debit Service is available to customers who wish to have their checking account directly debited for the amount of their monthly bill.

Returned Checks

In the event your check is returned from the bank for any reason, your account will incur a $25.00 service charge. The check amount plus the service charge must then be paid with cash, credit card or money order. If the check is for a current month's bill only, an attempt will be made to notify you. If the check is for a past due bill, your water will be turned off without further notice and an additional $50.00 reconnect fee will be charged to your account.

Reporting a Leak

To report a water main leak, please call the water systems operations division at (770) 445-2761. If the leak is between the water meter and the house, it is the responsibility of the homeowner and a plumber should be consulted.

Water Leaks   770.445.2761 ext. 0 leaks@paulding.gov

Water Conservation Program

Due to the regulations imposed by the Environmental Protection Division and the Metropolitan North Georgia Water Planning District, the Water System has implemented and has available several water conservation measures as follows: A 3-tiered conservation rate structure which increases the volumetric costs with increased usage. For a description of the new rate structure, please see http://www.paulding.gov/files/Water//Water%20Rate%20Increase%2011%201%2008.pdf. A Low Flow Toilet Rebate program. The Water System is offering a $50 rebate on toilet replacements in homes built prior to 1995. A complete description of the program can be found at http://www.paulding.gov/files/Water//Low%20Flow%20Rebate%20Form.pdf. Free Low Flow Fixtures Conversion Kits. The Water System is offering free of charge a low flow retrofit kit which includes a new low flow shower head, three low flow faucet aerators for kitchens and bathrooms, a toilet water saver, toilet leak detection tablets, and other water conservation information. Water Conservation literature for the home and workplace is available at the Water System Office. Everyone is encourage to start their own water conservation program.

Water Theft

It is unlawful for any person, firm, or corporation to obtain any water from the Paulding County Water System from any fire hydrant or other unmetered taps within the unincorporated area of Paulding County unless they have received a written permit from the Water System and is obtaining water from a fire hydrant or other tap through a meter according to the terms and conditions of the permit. Any person, firm or corporation who is found obtaining unmetered water from the Water System will be punished according to the penalties established in the Paulding County Outdoor Water Use Ordinance, Section 19-5.

Other related links of interest:

http://www.nwgapublichealth.org, North Georgia Public Health. Here you will find useful information regarding Paulding County and other surrounding Counties.

Paulding County Water System
 

Michael Carter
Director
240 Constitution Blvd - 2nd Floor
Dallas, GA 30132
770-222-6850
678-224-4480
michael.carter@paulding.gov
Hours of operation
8:00am - 5:00pm
Monday through Friday
 

Storm Water Division

Drainage problems associated with detention ponds should be reported to the storm water division at 770-443-0856. The complaint will be analyzed and problems found will be corrected.

If there is a drainage problem along the right of way, please notify the Paulding County Department of Transportation at 770-445-4759. If the drainage problem is along an easement, it will be the responsibility of the homeowner to resolve the issue.

Storm Water Division   770.443.0856 ext. 205 stormwater@paulding.gov

Solid Waste Division

The solid waste landfill is located at 75 County Services Lane, Dallas, Ga. 30132. For your convenience, it is open Monday through Saturday from 8:00 am until 4:30pm. 

There is a $10.00 minimum fee for all loads, or $40.00 per ton. Cash or check payments are accepted. All checks must include a valid drivers license.

The landfill does not accept Batteries, Tires, Gas Tanks, Oil, or Paint. Dried paint is accepted.

Solid Waste Division   770.445.5356 solidwaste@paulding.gov

Recycling Division

Paulding County encourages its citizens to recycle.  Our Recycling Center is located at 65 County Services Lane in Dallas.  We are next to the Solid Waste Transfer Station.  Our hours of operation are Monday thru Friday from 8:00am until 4:30pm.  We are open on Saturday from 8:00am until noon.  We are closed on all major holidays.

There are many local businesses that accept materials for recycling. For more information on additional drop off locations, annual recycling events, and general recycling information, please contact the recycling office at the number below or visit our website at recycle.

We would like to thank you for helping keep Paulding County beautiful

Recycling Division & Keep Paulding Beautiful   770.443.0119 recycle@paulding.gov kpb@paulding.gov