Making Your Payments

Please be advised that Paulding County Water is experiencing a delay receiving mail in a timely manner due to an issue with the Atlanta Post Office.

 Please verify that your checks have cleared your bank if you receive a past due notice on your bill or you receive a Notify message from us.  Unfortunately, this is not a situation that we have any control over.

 We do offer several other options to pay your bill:

 You can pay through our free automated phone system 24 hours a day by calling 770-222-6868 press 1. 

  1. You can go online at https://ipn.paymentus.com/cp/pldc. There is a $2.45 processing fee for this option.
  2. We do offer free automatic bankdraft.  You may download and complete the form at https://www.paulding.gov/226/Documents-Forms-Links and return it to us with a voided check.
  3. You can pay in person through our Drive Thru Monday – Friday from 8:00 am to 4:45 pm with a bill stub.
  4. You can pay in person at our office Monday – Friday from 8:00 am to 4:45 pm.
  5. You can pay through Night Depository, located in lane 1 of our drive thru, 24 hours a day.  Payments placed in the depository after 8:00 am will not be processed until the next business day.  Please do not put cash in the depository.

 

If you do have any questions please call Customer Service at 770-222-6868.

PAULDING COUNTY WATER SYSTEM PAYMENT OPTIONS

For your convenience, we offer several different payment options:
AUTOMATED SYSTEM
MAIL
  • Mail your payments to: Paulding County Water System, PO Box 168, Dallas, GA 30132.
IN PERSON
  • Pay at our office or at our drive thru, with a bill stub located at 3844 Atlanta Hwy, Hiram, GA 30141 during normal business hours; Monday - Friday, 8 a.m. to 4:45 p.m. 
  • Drop your payment off in our depository 24 hours a day, located in the first lane of our drive thru. Anything put in depository after 8 a.m. will be posted the next business day. Please do not put cash in the Depository.

KIOSK - A new payment option is available at PaySite Kiosks.KIOSK PIC 210707

  • Located on the side of our porch at 3844 Atlanta Hwy Hiram, GA 30141, available 24 hours a day. 
  • Located inside the Paulding County Administration building at 240 Constitution Blvd Dallas, GA 30132; 
    • Monday - Friday 8 a.m. - 5 p.m. 
  • You must have your Account Number and Customer ID number to gain access and follow the prompts to make your payment. 
  • Kiosks will accept cash, checks, credit or debit cards. The kiosk does not give change, overpayment will be credited to your account. 
DISCONNECTION OF SERVICE DUE TO NON-PAYMENT
​Water service will be disconnected upon delinquency. When water has been disconnected for non-payment, the total bill plus a $50 disconnection fee must be paid in our office by 4 p.m. for service to be restored the same business day. If payment is made after 4 p.m., service will be restored the next business day, unless you elect to pay a same day service fee of $75.
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​Please do not pay through an online site. Since there is processing time involved with this, the water will not be restored until payment is received.